How to contact Us
We're here to help! To ensure your request gets to the right team as quickly as possible, please choose the appropriate category below.
For immediate answers to common questions, don't forget to check our comprehensive Help & Troubleshooting Center.
For Enterprise Customers
If you are an Enterprise customer, please contact your dedicated advisor directly for immediate assistance. They are your primary point of contact for all inquiries.
Technical Support
For technical questions, bug reports, or issues with the Evalent platform. To help us resolve your issue faster, please include your Account ID, a clear description of the problem, and any relevant screenshots or steps to reproduce the error.
Email: support@evalent.ai
Billing & Account Support
For all questions regarding your subscription, invoices, payments, plan changes, or general account status. Please include your Account ID or the email address associated with your account in your request.
Email: billing@evalent.ai
Looking for Dedicated Support?
If you require a dedicated support plan with faster response times or a personal advisor, please contact our Sales team to discuss our Enterprise options.
Sales & Marketing
Interested in our plans, need a custom solution for your team, or have a press/media inquiry? Contact our sales and marketing team to learn more about how Evalent can help your business grow.
Email: sales@evalent.ai
Data Protection & Privacy
For any inquiries related to your personal data, our GDPR compliance, or to exercise your rights regarding your personal data. You can review our full Privacy Policy here.
Email: privacy@evalent.ai
Partnerships & Business Cooperation
If your company is interested in a partnership, integration, or other business collaborations with Evalent, we'd love to hear from you. Please provide a brief overview of your proposal.
Email: partners@evalent.ai
Our Commitment & Response Times
Our support team is based in Germany and operates during standard business hours. We strive to respond to all inquiries within 24 business hours.
Hours: Monday to Friday, 9:00 AM - 5:00 PM CEST/CET
Please note that customers in other time zones, such as the Americas, may experience a delay in response times due to the time difference. We appreciate your patience and will get back to you as quickly as possible.
Company Information
Evalent GmbH
Represented by: Pascal Bürklin, Managing Director
In den Grundmatten 18
79618 Rheinfelden (Baden)
Germany